Returns and Refunds
If you've changed your mind about keeping your purchase, please return it within 28 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.
What do we mean by original condition?
- you’ve kept all original packaging and labels in good condition and the product can be resold at full price.
- you haven’t used the product.
How to return
Online purchases can be returned to us via the post. Our returns address is: Anything 4 Home Ltd, 104 Birrell Street, Fenton, Stoke on Trent ST4 3ES.
These products can only be returned if they’re faulty or not as described.
- Purchases received over 35 days ago
- Items you’ve opened or unsealed, other than where necessary to inspect
- Items without the original packaging or labels
- Items or packaging in poor condition.
Products that can’t be returned for hygiene reasons:
- Beauty products that have been opened, used or don’t have the seal intact
- Lingerie, underwear, briefs and stick-on bras
- Toilet seats and brushes
If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your receipt or order confirmation.
How you'll be refunded
If your product develops a manufacturing fault within 30 days of purchase, please return with proof of purchase and we’ll exchange or refund it.
After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.
None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. More information on your rights under Consumer Contracts Regulations 2013.
All items that are damaged or faulty are free to return. We request that you either contact our customer services department on 01538 711931, email us firstname.lastname@example.org or complete our online returns form to begin the process. If the item, you wish to return is neither damaged or faulty you will be charged a £4.25 returns fee that will be deducted from the final refund.
Refunds for purchases made with a promo code
If you bought a few items with a promo code, and returned one or some of these, we’ll deduct a percentage of the promotion value from your refund. This is part of the terms and conditions of our offers.
Issues with your return
You should receive your refund for returns within 14 days of sending the item back. It can take up to seven days for it to reach our returns centre. Then, we check and process your return, which can take up to two days. We’ll then send you an email to confirm it’s been processed, and your refund should be in your account within five days.
If you haven’t received your refund within 14 days of sending it, please contact our customer services department on: 01538 711931 or email us at email@example.com